Refund Policy

Our commitment to fair and transparent refund procedures

Last Updated:March 18, 2025

At SiliconPin, we strive to provide high-quality hosting services that meet our customers’ expectations. We understand that there may be circumstances where a refund is warranted, and we have established this refund policy to outline the conditions and procedures for such situations.

Eligibility for Refunds

1.1 Service Cancellation within 30 Days

If you are dissatisfied with our services for any reason, you may request a refund within 30 days of the initial purchase date. This is our “30-day satisfaction guarantee” and applies to first-time purchases of hosting plans.

1.2 Service Unavailability

If our service experiences extended downtime (exceeding our 99.9% uptime guarantee) within a billing period, you may be eligible for a prorated refund for the affected period. This will be calculated based on the duration of the downtime and the cost of your hosting plan.

1.3 Service Termination by SiliconPin

If SiliconPin terminates your service for reasons other than violation of our Terms and Conditions, you may be eligible for a prorated refund for the unused portion of your current billing period.

Non-Refundable Items

The following items and circumstances are generally not eligible for refunds:

Domain registration feesSetup feesAdditional services or add-onsServices cancelled after the 30-day satisfaction guarantee periodServices terminated due to violation of our Terms and ConditionsTransaction fees or currency conversion chargesRefund Process

3.1 Requesting a Refund

To request a refund, please contact our customer support team through one of the following methods:

Email[email protected]Phone+91-700-160-1485Contact FormWebsite contact form

Please include your account information, the service you wish to cancel, and the reason for your refund request.

3.2 Processing Time

7 Business Days Processing

We aim to process all refund requests within 7 business days of receiving the request. The actual time for the refunded amount to appear in your account may vary depending on your payment provider.

3.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative method.

Policy Modifications

SiliconPin reserves the right to modify this refund policy at any time. Any changes to this policy will be posted on our website and will apply to purchases made after the date of modification.

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us:

Email: [email protected]

Phone: +91-700-160-1485

Address: 121 Lalbari, GourBongo Road Habra, West Bengal 743271 India

Need Help with a Refund?

Our support team is here to assist you with any refund requests or questions about our policy

Contact Support