Refund Policy

1.1 Service Cancellation within 30 Days

If you are dissatisfied with our services for any reason, you may request a refund within 30 days of the initial purchase date. This is our "30-day satisfaction guarantee" and applies to first-time purchases of hosting plans.

1.2 Service Unavailability

If our service experiences extended downtime (exceeding our 99.9% uptime guarantee) within a billing period, you may be eligible for a prorated refund for the affected period. This will be calculated based on the duration of the downtime and the cost of your hosting plan.

1.3 Service Termination by SiliconPin

If SiliconPin terminates your service for reasons other than violation of our Terms and Conditions, you may be eligible for a prorated refund for the unused portion of your current billing period.

The following items and circumstances are generally not eligible for refunds:

• Domain registration fees
• Setup fees
• Additional services or add-ons
• Services cancelled after the 30-day satisfaction guarantee period
• Services terminated due to violation of our Terms and Conditions
• Transaction fees or currency conversion charges

3.1 Requesting a Refund

To request a refund, please contact our customer support team through one of the following methods:

• Email: support@siliconpin.com
• Phone: +91-700-160-1485
• Contact form on our website

Please include your account information, the service you wish to cancel, and the reason for your refund request.

3.2 Processing Time

We aim to process all refund requests within 7 business days of receiving the request. The actual time for the refunded amount to appear in your account may vary depending on your payment provider.

3.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative method.